Astel https://astelinfosolution.com Solution Simplified Tue, 13 Dec 2022 09:35:10 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 https://astelinfosolution.com/wp-content/uploads/2022/12/cropped-logo-32x32.png Astel https://astelinfosolution.com 32 32 Contact Center https://astelinfosolution.com/contact-center/ https://astelinfosolution.com/contact-center/#respond Tue, 13 Dec 2022 09:32:30 +0000 https://webbexindia.com/astel/?p=509

A budding KPO where the floor capacity was of 125 initially which was supposed to go up to 500 within a year’s time.

The Concern

The client was facing trouble as their agent (who were supposed to take and make calls) were facing difficulties as their customer constantly complained about their voice not being clear/echoing and/or background noise was annoying.

The Solution

The Astel sales person/product expert visited the company in order to understand their pain point and offered a cost effective and appropriate solution ultimately making the client happy and satisfied.

The Process.

  • The Sales Manager/Product Expert met with the IT Manager of the company.
  • Understood their pain point.
  • Understood the clients budget for the solution they were seeking.
  • Proposed the better quality of noise cancellation and more comfortable range of headphones (couple of options) from one of the leading global brands.
  • Arranged a demo for all the agreed products.
  • Kept the demo products with the client for testing by their users.
  • Patiently waited for the feedback from the IT Manager.
  • Once the feedback was positive again patiently waited for the product to get approved from their HQ.
  • Delivered the products within a week of receiving the PO.
  • Delivered some product to other site (out of Pune) of the company.
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The concern?

A Global sales lead generation company which had recently established its office in Pune wanted to have solution wherein the local as well as Global leadership could make a direct connect with the front end team seating in the office floor so that they could keep their employees charged up and motivated and at the same time if there are certain new announcements were to be made they should be able to deliver themselves with a VC.

The Solution

We sent a team consisting of – Sound engineer, AV Technician and Sales Manager in order to analyze and understand the exact solution the client was seeking.

The process

  • The sales manager thoroughly understood the requirement of the company.
  • The AV Technician and Sound Engineer did a joint recce of the location.
  • The Sound Engineer came up with a customized solution with options of leading brands.
  • The sales guys offered quotation of the finalized products.
  • AV Technician along with his team installed the product.
  • The sales person visited the client’s office post 1 week of installation to check if there are any concerns from the client’s end.

This entire process took not more than 10 days to complete.

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